All of our products are sent to you in good condition and are packaged correctly. We cannot guarantee the condition of the product on arrival. If you believe that there are any issues, problems or feel like your received product is not of quality such as being; broken, inaccurate, or damaged - please contact us at cedaronline@cedarhospitality.com or call us on 03 8388 6800 and we will attend to your query as soon as possible.