6.1 We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact our Customer Service within seven (7) days of delivery, so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment. You may be asked to provide further information to support your claim to assist us with our assessment of the goods.
+Returns form on your accounts page. Only Account holders are able to place a returns request.
6.2 If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate. If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or repair (if repair is reasonably possible) the product or refund the price of the product to your original payment method. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.
6.3 It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.
6.4 If Delivery or collection is required for returning stock to Cedar Hospitality Warehouse & Showroom, this will be done so at your expense. We will only refund this amount after the we inspection the product(s) and confirm the damage, defect or fault. If no defect, damage or fault is found with the product(s) return delivery will be at your expense.
